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Printastic Policies: Frequently Asked Questions

Return & Refund Policy

Urgent Support Issues

I received my custom printed product and found a misspelling:
Printastic produces only the designs and layouts you provide and approve - we do not alter customer designs to suit our preferences, nor do we proof read customer text. The content of your custom printed products is your sole responsibility. Printastic provides an “As-Is” printing service and all designs will be produced exactly as submitted.
Why do the printed colors on my products look different from the colors on my screen?
In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match.
I placed my order with 2-Day shipping service. It’s now two days later and my cards aren’t here…why?
The shipping speed you choose during the checkout process is only one factor in the ETA of your printastic products. Processing, production and finishing times are also taken into account when determining the estimated time of arrival for your printastic product delivery. During the checkout process, you are presented with a multi-day delivery window for when you can expect your Printastic products to arrive. You must agree to this date before your order is placed. Any tracking emails you might receive from USPS or UPS do not take processing, production and finishing times into account, therefore their delivery estimates are not always accurate. You should only rely on the delivery time information provided by Printastic.com.

Non-Urgent Support Issues

How do I reorder?
To reorder a previously printed product design, sign into your Printastic account and click on my designs under your account menu. Each design displayed on that page will have an “order” button next to the thumbnail image. Simply click the order button and continue through the checkout process.
I placed an order, but I want to change my design - can I?
By accessing your account information, you can monitor the status of each order. After placing your order, the status will be shown as “New”. While the order is listed as “New”, you can continue to make changes to the artwork of your products or you can cancel your order. Please note that changes to the product size, quantity and options are not possible, as these are all factored into the original purchase price. Once your order status changes to “In Production” the window for editing is closed and your design can no longer be changed or cancelled.
I want to know if my file is ok before I place my order.
Printastic offers a free file check service which allows you to submit your intended print files for a professional quality inspection before you place your order. Printastic will evaluate your file prior to printing and let you know if your artwork is suitable for printing at the size you selected.
My order was canceled but I was never contacted….why?
As soon as you place an order, an automatically generated email is sent to you confirming the details of your order. The same thing happens upon order cancellation - an email is automatically dispatched to you, containing details of the cancellation. If you do not receive the email, it is possible that it has been filtered out of your inbox into a spam or junk folder. For further information, please phone (800) 575-5805 between the hours of 9am and 5pm Monday through Friday.
Why can I not return products to Printastic.com, when other online businesses let me return almost anything?
Printastic provides fully bespoke, “made-to-order” products that feature your own one of a kind design. Due to their custom designs, your products are not able to be resold or reused in any way. Your products are only valuable to you. Before printing, you are presented with a proof along with terms & conditions which you must approve and agree to prior to production beginning.
How do I track my order?
Printastic’s production system automatically requests tracking emails to be sent to you directly from USPS or UPS, dependent on the service selected. You can easily track your order online from the time of shipment to the time of delivery.
How do I get a copy of my receipt?
Printastic.com automatically sends an order receipt to your account’s registered email address upon order placement. If you require a replacement receipt to be sent to you, simply send an email to customerservice@printastic.com or call 800 575-5805 between the hours of 9am and 5pm Monday through Friday.