Urgent Support Issues
I received my custom printed product and found a misspelling:
Printastic produces only the designs and layouts you provide and approve - we do not alter customer designs to suit our preferences, nor do we proof read customer text. The content of your custom printed products is your sole responsibility. Printastic provides an “As-Is” printing service and all designs will be produced exactly as submitted.
Why do the printed colors on my products look different from the colors on my screen?
In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match.
I placed my order with 2-Day shipping service. It’s now two days later and my cards aren’t here…why?
The shipping speed you choose during the checkout process is only one factor in the ETA of your printastic products. Processing, production and finishing times are also taken into account when determining the estimated time of arrival for your printastic product delivery. During the checkout process, you are presented with a multi-day delivery window for when you can expect your Printastic products to arrive. You must agree to this date before your order is placed. Any tracking emails you might receive from USPS or UPS do not take processing, production and finishing times into account, therefore their delivery estimates are not always accurate. You should only rely on the delivery time information provided by Printastic.com.