We Guarantee Quality Banners
At Printastic, we strive to provide our clients with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please let us know. One of our customer service representatives will review your account and provide the best possible solution for you.
No matter the industry or product, customers expect a company to do its best when it comes to producing a quality product even when they are buying affordable banners. At Printastic we pride ourselves on being able to offer some of the most competitive banner pricing in the industry, but in addition to our low price, we deliver a superior quality banner with one of the strongest satisfaction guarantees in the printing business.
If the product you receive has anything wrong with its construction or printing, we’ll replace it free of charge right away. More than that, if you are unhappy with how your banner turned out for whatever reason it may be, as long as it is reasonable and fair, we will replace your banner absolutely free of charge.
Your Satisfaction Is 100% Guaranteed
This Quality Banner guarantee covers all single banner orders. If you believe your print job is defective or has not otherwise met your requirements, please contact Printastic within five business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. After your initial contact, Printastic will then have five business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we determine that a product is in fact defective or has not otherwise met our obligations, we will initiate a reprint of the print job with rush production. If after a reprint we are unable to resolve the issue, we will then issue a refund of the original order price. We reserve the right to request samples of any defective merchandise prior to either of the above resolutions being agreed to.
This guarantee does not cover orders of multiple banners - banner wholesalers who purchase large lots of prints at a time are encouraged to buy a single test banner from us to make sure it meets all your requirements before committing to quantity banner orders. Please click this link for full details regarding Wholesale Banner Ordering.
This 100% Quality Guarantee does not apply to banners that fail due to harsh hanging conditions, severe weather, improper installation or misuse. We reserve the right to deny unreasonable or abusive claims and are only responsible for the cost of the banner sold or a replacement, shipped by the same shipping service used on the original order.